Refund and Returns Policy

At Greenhills Newsagency, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you may need to return or seek a refund for a purchased item. This Refund and Returns Policy outlines our guidelines and procedures for refund and return requests. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds and Returns

1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will gladly provide a refund or replacement for the damaged or defective item.

1.2 Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 24 hours of receiving your order. We will arrange for the correct item to be shipped to you, and we may request the return of the incorrect item.

2. Return Process

2.1 Contact Us: To initiate a refund or return, please contact our customer service team at 02 4933 1433. Please provide your order details, including the order number and a brief description of the reason for the return.

2.2 Return Authorization: Our customer service team will guide you through the return process and provide you with a return authorization, if applicable. Please do not send any items back to us without obtaining a return authorization.

2.3 Return Shipping: If you are eligible for a return due to a damaged or defective item, we will provide a prepaid return shipping label. If you are returning an item due to a change of mind, you will be responsible for the return shipping costs.

3. Refund Process

3.1 Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in this policy. We will process your refund within 24 hours of receiving the returned item.

3.2 Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available or if a refund cannot be processed, we may issue the refund in the form of store credit or a gift card.

4. Non-Refundable Items

4.1 Certain items are non-refundable unless they are damaged, defective, or incorrect. These items include gift cards, digital downloads, and personalized or customized products.

5. Store Policies

5.1 Our Refund and Returns Policy applies only to purchases made through greenhillsnewsagency.com.au. If you have made a purchase in-store, please refer to our in-store policies for refund and return guidelines.

6. Contact Us

6.1 If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at 02 4933 1433. We are here to assist you and ensure your satisfaction.

Note: This Refund and Returns Policy is subject to change without prior notice. Please refer to the most recent version available on our website at greenhillsnewsagency.com.au.